• If you believe you have been the victim of identity theft, we suggest that you contact the collection agency or law firm servicing your account to discuss their process for reporting the situation. We also encourage consumers to review the identity theft information available on the Federal Trade Commission website.
  • Each collection agency or law firm assigned to handle the account has processes in place for managing dispute and fraud claims. Consumers should contact the outsourced collection agency or law firm handling the account for additional information on how to submit a dispute or fraud claim. We also suggest visiting RMAI’s Consumer Resources web page for helpful information.